FAQs

• RORO (Roll-On/Roll-Off): This is a method of shipping vehicles and heavy equipment by rolling them onto the vessel. It's ideal for cars, trucks, and machinery that can be driven on and off the ship. • Container Shipping: Cargo is loaded into containers, which are then placed on ships. Containers are often used for general cargo like goods, personal items, or large shipments that are not self-propelled.

The necessary documents for international shipping depend on the type of cargo and transport method. Common documents include: • Bill of Lading (BOL) or Air Waybill (AWB) • Commercial Invoice • Packing List • Export/Import Declarations • Insurance Certificate For more details on the required documents, check out our International Shipping Documentation Guide.

Shipping time varies depending on the transport method and the origin/destination. • Sea Freight: Typically 2-6 weeks, depending on the route and customs processing. • Air Freight: Usually 3-7 days for international shipments. • RORO Shipping: Similar to sea freight, it can take 2-6 weeks, depending on the ports and distance.

Tracking your shipment is simple with Candor Global Forwarding. Once your shipment is booked, we provide you with tracking information. You can track your cargo using the Bill of Lading or Air Waybill number through our system or the carrier's tracking platform.

Shipping costs depend on various factors, including: • Cargo type and size • Shipping method (air, sea, RORO, etc.) • Destination and origin ports • Additional services (customs clearance, insurance, etc.) For a tailored quote, please contact us with the details of your shipment.

While not always mandatory, insurance is highly recommended for international shipments. It protects your cargo from potential damage or loss during transit. We offer competitive rates for cargo insurance, ensuring your goods are covered every step of the way.

Yes, Candor Global Forwarding can handle all aspects of customs clearance for both import and export shipments. We ensure that all necessary documents are in order and assist with any duties or taxes that may apply.

To ship a vehicle via RORO, ensure the following: • Remove all personal items from the vehicle. • Ensure the vehicle is in running condition (if applicable). • Provide the title and registration of the vehicle for export/import purposes. • Check the vehicle for any damage before shipping for insurance purposes.

While damage during transit is rare, it can happen. If you have insurance, the damages may be covered. We recommend you inspect your goods upon arrival and notify us immediately if there are any issues. Candor Global Forwarding is committed to resolving any concerns efficiently.

Simply contact us or fill out our quote request form to provide details about your shipment. Our team will provide you with a customized solution, ensuring your cargo is shipped quickly and securely.